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News and Information Article
Expedia Wins Brandweek Customer Loyalty Award
BELLEVUE, Wash., May 26 /-FirstCall/ -- Expedia, Inc.
(Nasdaq: EXPE), the worlds largest online travel provider, is recognized
today for excellence in online travel. Brandweek magazine awarded the
company its Customer Loyalty Award for travel.
The Brandweek Customer Loyalty Awards reflects excellence through the
eyes of Expedias most important critics: the customers. Award winners are
identified by the results of the annual Brand Keys Customer Loyalty
Index(R). The Index provides leading-indicator assessments that probe
customers relationships with 238 brands in 35 categories, and identifies
the drivers that bond customers with these brands. Sixteen thousand
consumers were surveyed at the beginning of the year and asked to identify
brands they used most, and tell what they expected of those brands and what
those brands actually delivered.
"We are thrilled to receive this great honor yet again," said Dara
Khosrowshahi, CEO, Expedia, Inc. "The Customer Loyalty Awards recognize our
commitment to building positive customer relationships, whether through our
Best Price Guarantee, investments in technology or our superior customer
service. Given that differentiation has become more difficult, we are
thrilled to have our efforts validated."
Added Steven McArthur, president of Expedia, Inc.s North America
Leisure Travel Group, "Our business is based on relationships, and our
travelers are more than just transactions to us -- we take care of them
during hurricanes, we find them the last seat on the plane, we help them
plan their dream vacations. This award highlights that commitment by
showing that Expedia customers are loyal and trust the brand."
About Expedia, Inc.
Expedia, Inc. is the worlds leading online travel company, empowering
business and leisure travelers with the tools and information they need to
easily research, plan, book, and experience travel. Expedia, Inc. also
provides wholesale travel to offline retail travel agents. Expedia, Inc.s
portfolio of brands include: Expedia.com(R), hotels.com(R), Hotwire(R),
Expedia(R) Corporate Travel, TripAdvisor(TM) and Classic Vacations(R).
Expedia, Inc.s companies also operate internationally with sites in
Canada, the United Kingdom, Germany, France, Italy, the Netherlands,
Australia, and China, through its investment in eLong(TM). For more
information, visit http://www.expediainc.com/ .
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